Toika Oy

General

We sell our products on our Online store system to private customers and companies within the European Union. The prices include the 24 % value-added tax (VAT). Delivery costs are not included in the prices.

The customer is obligated to read the delivery terms and conditions before ordering in the Online store system. When a customer submits an order in the Online store system, he/she agrees to the delivery terms and conditions.

The colors of yarns shown on a computer screen may look different in nature. 

We will answer questions regarding our Online store system via email (info@toika.com) or telephone (+35835421095) during the store opening hours (Mon-Fri 08:30 - 16:30).

Ordering

When a customer submits an order in the Online store system, he/she receives an automatically generated order confirmation which is sent to the email address given by the customer. It is also possible to print out the order confirmation direct in the Online store system.

Payment

The following methods of payment are available in the Online store: online banking systems of Nordea, Osuuspankki, Danske Bank, S-pankki, Aktia, and Ålandsbanken, and credit cards (Visa, Visa Electron, MasterCard, Maestro and Diners Club).

Payment Provider

Paytrail is the product vendor for orders paid with online banking systems, Visa, Visa Electron or MasterCard. The parties of the transaction are the customer and Paytrail. Consequently, Paytrail is responsible for all related obligations. Paytrail is also the recipient of the payment.

Paytrail Oyj, business ID: 2122839-7 
Innova 2 
Lutakonaukio 7 
Fi-40100 Jyväskylä 
Telephone: +358 207 181830

Delivery time

We normally send orders on Tuesdays, Thursdays and Fridays. The products are normally sent in 1-4 days after the payment has been received. Please note that the delivery time for warps is about 1-2 weeks.  Some of the products can be temporarily out of stock. We will notify longer-term delays in the Online store.

If one of the products you have ordered is out of stock, we will contact you via email, so please check your email after the order.

Delivery 

By ordering, you agree to the couriers' terms and conditions. The available shipment methods are shown once the delivery address country is selected. The main shipment methods outside Finland are PostNord's MyPack and DPD parcel services.

Deliveries within Denmark, Sweden, Norway, Germany and Benelux countries are mainly shipped by PostNord's MyPack-service. You can get more information from MyPack including trace your parcel from http://www.postnord.fi/en/business/Pages/business.... .

DPD parcels service is available for all the countries in European Union. DPD parcels will be delivered to your given address. Delivery times are: Scandinavia 2-3 days; Europe 2-7 days, excluding shipment day. You can trace your parcel from http://www.postnord.fi/en/business/Pages/business.... .

Products within Finland are delivered with Posti or with  PostNord's MyPack-service. You can trace your Posti parcels from http://www.posti.fi/private/ and your MyPack parcel from http://www.postnord.fi/en/business/Pages/business.... .

The products can also be retrieved from our store (Toika Oy, Haittilantie 4 A, 37800 Akaa, Finland).

Charges

The delivery charges depend on your country and size of the products ordered.

All products sold to private customers in the Toika Online store can be returned within 14 days after the customer has received the delivery. The returning of the products must be agreed in advance by e-mail or telephone. The customer is obliged to pack the products carefully.

Reclamation

If the ordered products are incorrect or damaged, or if you notice an error, please notify us immediately via e-mail (info@toika.com) or phone (+3583-5421095) during store opening hours (Mon-Fri 8.30 - 16.30). Defective products may be returned or exchanged without extra charges. If you notice that the package you are receiving is damaged on the way, make a claim directly to the courier.